Shipping policy

ORDER PROCESSING:

Please allow 10 business days to process your order. Expect an email within 2 days to let you know your order is on the way!

STORE PICKUP -  [Insert Address]

Orders can be picked up daily, from 5pm to 9pm for Quebec residents. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 20km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING 

Orders are generally shipped within 12 business days using Canada post, Purolator or UPS. 

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

INTERNATIONAL SHIPPING:

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Powerknobz is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES

We do not accept returns all sales are final.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@powerknobz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@powerknobz.com